Policies
HOTEL POLICY/HOUSE RULES:
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Hotel Legends and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
SMOKING POLICY
Hotel Legends is a Smoke-Free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Anyone found breaking our smoking policies are subject to a minimum fee of $250 plus tax.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Marijuana is prohibited at all times.
SMOKING AREA:
Our Designated Smoking Area is located on the pool deck. This is the only area where tobacco smoking is permitted, except in your own enclosed vehicle. Marijuana smoking is prohibited anywhere on the premises, including the Designated Smoking Area or private vehicle. The “Designated Smoking Area” may be changed or eliminated at any time without notice.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking. Please see “Smoking Policy”. We ask that guests refrain from use of patchouli oil and other strong-smelling plant-based or synthetic items or products that cause the room to be taken out of service due to objectionable odor. We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cooking fee, cleaning fee, guest compensation, loss of revenue, etc.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. A minimum fee of $250 plus tax will be charged for cooking in a room. Except for appliances that the hotel provides, preparation of food in guest rooms by any type of cooking appliances including, but not limited to hot places, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecues, burners, heating appliance, or any other item intended for cooking is strictly prohibited. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.
Hotel Legends reserves the right to charge you for any costs incurred for taking such action or for any loss or damage caused to the hotel property, premises or property, or to any hotel guests or third party as a result of your failure to comply with this policy. We also reserves the right to ask you to leave the hotel and remove your belongings from the suite immediately if we shall, in our sole opinion, deem that you have used the hotel suite in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the hotel suite, the hotel premises, the other hotel guests, our staff, or any other persons or the reputation of Hotel Legends, without any compensation and/or any reimbursement to you. We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your suite or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cooking fee, cleaning fee, guest compensation, etc.
GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a valid major credit card. Guests must be 21 years of age and older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled twenty–four (24 hours), hotel time, prior to your arrival date, in order to avoid a one (1) suite night, plus tax cancellation fee. Reservations will be held until 2:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one suite night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. Hotel Legends is not responsible for weather conditions, personal emergencies, or schedule changes.
Certain holidays, special events and groups may be subject to more restrictive deposit, no-cancel or other requirements.
CHECK-IN TIME:
4:00 p.m.
EARLY CHECK-IN:
Early check-in is offered complimentary based on availability after 1pm.
CHECK-IN REQUIREMENTS:
Guests must be at least 21 years of age to check in at Hotel Legends. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks may hold pending authorizations for up to 30 business days.
PAYMENT REQUIRED WITHIN CANCELLATION PERIOD:
Within 24 hours prior to your arrival, one-night suite and tax will be charged to the credit card on file. This payment guarantees your reservation. This card will be required at check-in with matching photo ID. In the event that your provided credit card declines, we will unfortunately have to cancel your reservation.
AUTHORIZATIONS:
Upon check-in we will authorize your credit card for the remainder of the stay plus a $100 hold for a security deposit.
How this works: A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the suite must be registered. Information regarding your license plate/car description may also be gathered at check-in for security.
CHECK-OUT TIME:
11:00 a.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with Front Desk in person or by phone so that housekeeping may begin cleaning your suite as soon as possible.
EARLY DEPARTURE:
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
SPECIAL REQUESTS:
We will make every effort to honor special requests. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
TAX EXEMPT GUESTS:
Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status. If tax exempt status cannot be verified at check-in you will be charged the taxes until verification is made.
RATES:
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Hotel Legends website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
RIGHT TO REFUSE SERVICE:
Hotel Legends is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Hotel Legends has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies and the owners for the operation and management of the hotel. Hotel Legends will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Hotel Legends for the operation and management of our hotel.
QUIET HOURS:
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by suite phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
VISITORS:
No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities. As a registered guest, you are responsible for your visitor at all times.